Privacy Policy — LiftLine Garage Door
Last Updated: October 16, 2026 • Effective in Alberta, Canada
1. Compliance with Alberta PIPA & Federal PIPEDA
LiftLine Garage Door (“LiftLine”, “we”, “us”) operates in the Province of Alberta, Canada, and complies strictly with the Personal Information Protection Act (Alberta), SA 2003, c P-6.5 (“PIPA”) and the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”), as well as Canada's Anti-Spam Legislation (CASL).
2. Personal Information We Collect & Purpose
Under Section 11 of Alberta PIPA, we collect only the personal information reasonably required to dispatch technicians, prepare quotes, process payments, and honour multi-year hardware warranties:
- Contact & Service Address Data: Name, phone number, email address, street address, and postal code (to verify coverage within T5, T6, T7, T8, and T9E and dispatch the nearest technician).
- Job & Warranty Records: Photos of your garage door/springs before and after repair, digital e-signatures on approved quotes, and warranty expiration dates.
- Payment Information: Processed via PCI-DSS Level 1 compliant Stripe Canada; we store only tokenized references and card brand/last-4 digits.
- Technician GPS Check-In/Out: Subcontractor technicians log GPS coordinates strictly during active job check-in, en-route tracking, and check-out for customer ETA transparency and safety verification.
3. Disclosure to Independent Subcontractor Technicians
Repairs are performed by vetted, WCB-insured independent subcontractor technicians contracted by LiftLine. Your service address, phone number, and problem description are shared via Row-Level Security (RLS) exclusively with the specific technician assigned to your job.
4. Data Residency, Cross-Border Processing & Retention (PIPA s. 13.1)
Primary database records and job photos are hosted in Canadian data centers (AWS Montreal `ca-central-1` via Supabase). Transactional SMS (Twilio) and email (Resend) may traverse secure U.S. infrastructure under contractual privacy safeguards. Warranty and tax records (5% GST) are retained for 7 years as required by the Canada Revenue Agency (CRA).
5. Your Rights to Access, Correction & Withdrawal of Consent
Under Sections 24 and 25 of Alberta PIPA, you may request access to or correction of your personal information at any time by contacting our Privacy Officer: